The Plan of action should be sent from the email address associated to your Seller account or it can be sent through the “Appeal” section that you find in your Seller Central. You can send the plan of action together with the documents that Amazon might require you (e.g. invoices, letter of authorization, contracts …).
Notification of wrong address to send the plan of action
If you send the plan of action to the wrong email address you might receive a message as the following one:
Hello,
This email address is not the correct channel to submit an appeal.
Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance”
section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health
(https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
Sincerely, Seller Performance Team Amazon.co.uk
In that case it means that the Plan of action has not been sent correctly to the Performance Team. As a consequence, it will not be reviewed and it is suggested to ask for the help of the Health Support Team.