In this section we have put some answers to your frequent questions about a plan of action and our services.
Amazon account
Q:
I have a Buyer account on Amazon. Today my account has been
deactivated and I can no longer buy items. Could you help me,
please?
A:
No, we cannot help you. Our service is focused only on companies
(b2b) that use Amazon for selling their products and are professional
Amazon Sellers.
Q:
Amazon has deactivated suddenly our Seller account. What we need to
do?
A:
Just contact us by filling in the form in this page!
Q: Our account has been deactivated but we are not able to understand exactly the cause. What we need to do?
A: Just contact us by filling in the form in this page! In addition, send us an email at the address [email protected] and attach the notification received from Amazon about the reactivation of your account.
Q:
My Seller account has been deactivated/suspended. May I create a new
Amazon Seller account?
A:
No, you cannot. Amazon does not authorize you to have two or more
Seller accounts.
Q:
Is it possible to reopen an Amazon Seller account closed
definitively?
A:
Yes, you can, as it is explained in the page Amazon
Account closed definitively.
Q:
May I open another Amazon Seller account with another company with
different VAT?
A:
Yes, you can, but it is risky. We suggest you to contact us and ask
for a specific consultation.
Q:
Why Amazon’s notifications are unclear and not precise?
A:
Because, as explained in some emails, Amazon “for
privacy reasons, we cannot provide you more details on our methods”.
Q: Where do Amazon’s calls come from?
A: Amazon calls you from different numbers. Even if the need for support is done from Amazon.it, sometimes they are from foreign Countries (Uk, Norway, etc …) and other times they are private numbers.
Q:
What is Amazon’s phone number?
A: Amazon does not have a phone number. If you need support or
help you should enter to your account and ask to be called or to send
you an email.
Q: When you receive the call from the Amazon Support, what does the voice recorded say?
A: The message is: “If you did not request this call, you may press the pound key (#) to block future calls. Thank you for contacting Amazon Support. In order to proceed with your call please enter the following three-digit number from your phone’s keyboard […] or press hash (#) to repeat this message”.
Amazon handling time
Q:
How much days does Amazon need to send a response to the Plan of
action?
A:
It depends on the Department’s amount of work. Sometimes they send a
notification after 30 minutes; other times they let you know after 3
days.
Q:
How much days does Amazon need to reactivate the account?
A:
Sometimes the account is reactivated 30 minutes after sending the
plan of action.
About our company
Q:
Who you are?
A: We are the first and unique company in Italy specialized in
the creation of Plans of action for Amazon. This website and all its
foreign versions are in property of Akkountweb Srls.
Q:
Who is Daniele Rutigliano?
A:
Mr. Daniele Rutigliano is one of the Italian experts in e-commerce.
Moreover he is the founder and
the sole director of the two companies Akkountweb and Aproweb (a web
agency).
Q:
Do your consultants work or have worked for Amazon?
A:
No, our consultants have never worked for Amazon. Our company has
gained experience day after day in the creation of Plans of action.
We do not depend on Amazon.
Q:
Are you lawyers?
A:
No, we are not lawyers. We are experts
specialized in Plans of action for Amazon.
Q:
Why do you have so much information about plans of action and the
deactivation of Seller accounts?
A: Because in 2015 we decided to become experts in the creation
of plans of action for Amazon. Everything we know (and we are still
learning) is the result of different elements: our daily experience;
learning from the mistakes; the creation of several and different
plans of action.
Q:
Do you have a connection with Amazon.
A:
No, we do not work with Amazon Inc. We are independent consultants.
Our service
Q:
What do you offer?
A:
We provide you assistance for the reactivation of Amazon Seller
accounts and for the writing of a Plan of action.
Q:
Do you follow a format to write the plan of action?
A:
No, we use the format indicated by Amazon. What makes the difference
is our experience.
Q:
Do you offer monthly assistance for deactivated Amazon seller
accounts?
A:
No, we do not. We sell our service for a single deactivation of your
account.
Q:
What to you need in order to write a plan of action?
A: We need the following documents:
- Chamber of Commerce registration;
- a copy of the notification of the deactivation of your account;
- other documents (it depends on the case);
- taking a look at your Seller Central account.
Q:
How do you organize your service?
A:
After a first contact with one of our consultants, we need you to
send us your Chamber of Commerce registration so that we can prepare
a contract and send it to you as a PDF. After reading it, if you
decide to rely on us for your plan of action, you should re-send us
the contract signed and the confirmation of the payment done. After
the transfer is done, one of our consultants will start to write the
plan of action.
Q:
Do you reactivate the other markets of Amazon (for example Amazon.de,
Amazon.fr etc.)?
A:
Yes, we reactivate all the markets of Amazon.
Q:
Thanks to your help is it possible to reactivate all the markets of
Amazon or only one of them?
A:
If more markets are deactivated for the same reason the reactivation
of one market will determine the reactivation of the others. If the
markets are deactivated for different reasons (for example Amazon.fr
is deactivated for ODR, Amazon.de is deactivated for counterfeiting,
etc), in that case you will need to send different plans of action
and you should sign a contract for each market/problem.
Q:
How much time do you need to write a plan of action?
A:
The time to write a plan of action depends on the reason of the
deactivation and our daily work. After our first contact with the
Seller via email or phone call we need about 5 working days. However,
you might ask us to write a plan of action with urgency by an extra
cost and with an immediate payment.
Q:
When do you start to work at my case?
A: We start to work for your issue after we receive the payment
and the contract signed.
Q:
Do you send the plan of action to Amazon?
A:
No, we do not. After writing the plan of action we send it to the
Seller. Then it is the Seller that sends to Amazon the plan of action
through its email address or “Appeal” section on the account.
Q:
What happens if Amazon refuses also your Plan of action?
A:
We modify and ameliorate the plan of action with more details without
extra costs.
Q:
Thanks to your service, is it possible to have the funds blocked
back?
By
writing a good plan of action the account will be reactivated and the
funds will become available.
Privacy and confidential information
Q:
How do you protect our privacy and data?
A:
In the contract that you sign with us there is a confidentiality
clause.
Access to Amazon Seller Central
Q:
Why do you need to access to my Amazon Seller Central account?
A:
In order to write a detailed plan of action we need to reconstruct
what happened. All the information we need can be found in your
Seller Central.
D: Sono obbligato a mostrarvi il mio Seller Central?
R: No. Tuttavia permetterci la visione aumenta la qualità del Piano di Azione e la probabilità di riapertura dell’account.
Costi
D: Quanto costa il vostro servizio?
R: Per avere maggiori informazioni sui costi e dunque un preventivo è necessario compilare il modulo presente in questa pagina e inviare a [email protected] il messaggio di Amazon che ti notifica la rimozione dei privilegi di vendita: sarete richiamati quanto prima.
Q:
Am I obliged to let you access to my account?
A: No, we do not force you. It is recommended because a vision of
your account will let us write a more detailed plan of action and the
possibility to reactivate your account will increase.
Payment
Q:
How the payment should be done?
A:
At the moment it is possible to pay by bank transfer.
Q:
Is it possible to pay by credit card?
A:
No you cannot. At the moment it is possible to pay only by bank
transfer.
Q:
Is it possible to pay by PayPal?
A:
No you cannot. At the moment it is possible to pay only by bank
transfer.
Q:
Can we pay when you send us the Plan of action?
A:
No you cannot. The payment is in advance and it is done when you sign
the contract.
Q:
May we pay in advance a 50% when we sign the contract and the
remaining part only when and if the account is reactivated?
A:
No, you may not. In order to respect our job all the payment must be
done in advance.
Q:
May we pay in installments?
A:
No, you may not. The payment must be done in advance and in a unique
tranche.
Q:
What is your IBAN?
A:
Our bank details are:
Unicredit SpA – Via Giovanni XIII, 70126 Bari BA
IBAN: IT 09 P020 0804 0230 0010 6095 934
SWIFT/BIC: BCITITMMXXX
Recipient: Akkountweb Srls
Object: Plan of Action
Invoice
Q:
Do you issue the invoice for your service?
A:
Yes, we issue the invoice according to the Italian law.
Right of withdrawal
Q:
If I am not satisfied about your service is it possible to terminate
the contract and ask for the refund of the payment done?
A:
No, you cannot. The right of withdrawal can be used only for private
consumers who buy products online. It is not applicable for companies
or professionals.
Guarantee
Q:
Why should I rely on your company for the creation of my plan of
action?
A: Because we are specialized in the creation of plans of action
since 2015 and we have a lot of experience.
Q:
Do you guarantee the reactivation of the account with the creation of
your plan of action?
A:
No, we cannot assure you the reactivation of the account because it
is Amazon that decides to reactivate or not the account.
Q:
May I request you a refund (even if partial) if you are not able to
reactivate my account?
A: No, you cannot request a refund because the payment is related
to a performance and service (creation of a plan of action and
consultation) that we have already done.
Partnership
Q:
Do you work with other web agencies or professionals?
A:
No, we do not. We work only with the web agency Aproweb Srl and we do
not collaborate with others (consultants, web designers, ecommerce
managers, etc). We work directly with the Seller.
Q:
Is it possible to resell your service?
A:
No, you cannot. We are working only and exclusively with Amazon
Sellers.