According to our experience as Amazon
consultants, there are more than 30 reasons for a suspension of an
Amazon Seller account. They may provoke you the lost of your selling
privileges or the complete deactivation of your Seller Central
account.
As follows, we put a list of the most common causes for
deactivation:
SELLER PERFORMANCE:
- shipping time;
- ODR (order defect rate);
- wrong usage of A-to-Z claims;
- alteration of feedback and reviews;
- for misuse of the case management system or threats to amazon employees;
- alteration of transactions or buyers;
- improper or unauthorized company names;
- inappropriate communications or mail;
- inappropriate usage of buyers’ phone number;
- inappropriate usage of buyers’ email address;
- warnings signaling violation of a trade mark;
- inappropriate usage of Amazon’s services;
- inappropriate usage of sales ranking;
- inappropriate usage of search function;
- wrong product’s customization;
- alteration of prices after a transaction and high shipping costs.
PRODUCTS:
- not athentic and not original products;
- restricted products;
- violation of Intellectual property (copyright, trade marks, design, etc);
- unauthorized distributon;
- price equity;
- low quality score of refurbished products;
- sale of software licences ESD (Electronic Software Delivery).
SELLER ACCOUNT:
- suspension for additional documents in order to verify the Seller’s identity;
- violation of Amazon’s Terms and Conditions;
- suspension for deceptive, fraudulent or illegal activities;
- deactivation for correlation to a second Amazon account or to association to other accounts;
- deactivation for lack of VAT taxation in Germany;
- negative balance;
- amazon seller account deactivated.
AMAZON PAY:
- suspension of an Amazon Pay account.
The suspension of a Seller account might create damages to your online business.
Do you have an Amazon Seller account deactivated?
Just contact us and ask for a quotation for the creation of a Plan of action for Amazon.