Gravity for Amazon: high
Difficulty in reopening accounts: 5/5
One of the most frequent and complex reasons of the suspension of your Amazon Seller account is the presence of multiple account or linking to other Seller Central accounts.
The reasons for a suspension by linking to other Amazon accounts
Often, that suspension is caused by:
- Voluntary creation of a double Amazon Seller account to continue to sell;
- Voluntary creation of multiple Amazon Seller accounts to sell more;
- Presence of personal data (ex.: telephone numbers, e-mail addresses, credit cards, IP addresses, etc..) of the same person in different Amazon Seller accounts or in the Amazon databases;
- Presence of old Amazon Seller accounts, still opened;
- Use of used computers used by other Amazon sellers;
- Mishandling from a web agency or freelance that manages the Seller Central.
The presence of an Amazon buyer and seller account does not provoke this type of block.
Due to privacy, Amazon cannot provide precise details of the related account, but it can release the first 3 letters of the name of the related account, a good hint to understand what happened. In this connection, it is recalled that it is forbidden to have or to use more than one Seller Central account.
Exceptions to have multiple Amazon accounts
Di seguito sono riportati alcuni esempi di eccezioni per possedere un secondo account venditore su Amazon, previa autorizzazione scritta da parte di Amazon:
- Having a second account that sells exclusively in the categories of Books, Music, Videos and DVDs. This account must have different information of payment from the existent Amazon Seller account. The Seller accounts mustn’t share the same credit card or the same bank account.
Messages of Amazon
The following is a message of sent by email from Amazon in the presence of an account linked to another:
Dear Seller,
We have found that your account is linked to another that cannot be used for sales on our website. For this reason, you will not be able to sell on Amazon.
We removed your offers from our website. The funds of your account will be available after deduction of any claims from A to Z or chargeback. These operations usually take about 90 days, but funds could be detained for a longer period.
You can visit the information linked to your balance and payments in the Seller Central Payments section. For further information about these topics, you can write to [email protected].
If you desire to contest this decision, click on the button near this e-mail in the Notifications page on the Seller Central performance.
The following is the new message sent by Amazon:
Sent by: seller-performance-policies-of [email protected]
Object: Your selling privilegies has been removed
Dear Seller,
Your Amazon Seller account has been deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement. Your offers have been disabled. Your balance will not be transferred, but it will be held in your account for the time needed to solve the issue. This may take up to 90 days, but funds could be detained longer. We ask you to ship all opened orders to avoid further repercussions on your account.
How can I reactivate my account?
To reactivate your Seller account, please follow the next steps:
1. You must first reactivate all accounts that have been subject to a legal action for violation of the rules by submitting a complaint for each claim. Follow the instructions in the communication received for that account.
2. You can also challenge the law enforcement request by logging into your primary Seller Central account and performance notifications for each region where you manage an account. Submit a dispute for all accounts, except the account disabled for a related account, by clicking on the dispute button in the notification received for each account.
3. Once you have reactivated your account, submit a dispute to reactivate your current account using this link: https://sellercentral.amazon.com/performance/notifications. When you submit the dispute, you will need to provide us with the name of the account that has been reactivated and the date of reactivation.
What happens if I do not have separated accounts?
If you think you do not have the separated account, please follow the next steps:
1. If you had the account/the rights linked to the account, send a complaint following this https://sellercentral.amazon.com/performance/notifications and provide the supporting documentation to demonstrate that you do not have the account anymore/you are not linked to the account anymore. The documentation can include the deed of sale, purchase agreement or business transfer agreement, agreement resolution, etc.
2. If you have never had a separate account and you think that this deactivation was an error, please send a contestant following this https://sellercentral.amazon.com/performance/notifications and confirm that this account is not yours. If we cannot confirm the claim, your account will not be restored and this account will not be authorized to do business on Amazon in the future.
What happens if I do not send the required information?
If you do not provide a valid application or choose not to request deactivation, 90 days after the notification, you can require a separate payment of funds by contact. [email protected]. We will conduct a separate investigation to evaluate your account and, if we discover that you are involved in misleading, fraudulent or illegal activities, or you have abused our systems, or you have violated our policies that protect customers and sale partners, we could hold some or all of the funds in your account.
Greetings,The Performance Seller team
How can we help you?
If you would like to be helped during the creation of an Amazon Plan of Action that may allow you to reopen your Seller Central previously linked to another account, contact us for a quote.